Cancellation Policy

Cancellation Policy

Before payment

An unpaid order is not confirmed. You may leave the checkout or contact us if you need assistance. Unpaid orders may be cancelled automatically after the payment window expires.

After payment but before fulfilment

Contact us as soon as possible through the details on our Contact page and quote your order number. We will try to cancel the order if picking, packing, custom preparation or courier handover has not begun. A cancellation is not complete until PE Mall confirms it.

After fulfilment begins

Orders cannot normally be cancelled after dispatch or courier handover. Please use the Return & Refund Policy if the goods are eligible for return.

Custom-cut wire, specially ordered goods, configured kits and other made-to-request items cannot normally be cancelled once cutting, sourcing or preparation has begun, except where required by Malaysian law.

Cancellation by PE Mall

We may cancel an order if payment cannot be verified, stock is unavailable, delivery is not reasonably possible, pricing or product information contains a material error, or fraud or misuse is suspected. If payment has been received, the refundable amount will be returned using the original payment method unless another method is agreed or required.

Refund timing after cancellation

Once a paid cancellation is approved, PE Mall will initiate the refund promptly. The time for the amount to appear depends on the payment provider, issuing bank and payment method.