Return & Refund Policy

Return & Refund Policy

Return window

You may request a return within 7 days after delivery through your PE Mall account order page or by contacting us with your order number. This policy does not reduce any non-excludable rights under Malaysian consumer law.

Eligible returns

Change-of-mind returns must be unused, uninstalled, complete and in their original packaging, with accessories, manuals, gifts and proof of purchase. Approval is subject to inspection.

Goods that are faulty, damaged, incorrectly supplied or materially different from their description will be assessed and remedied in accordance with applicable Malaysian consumer law. For transit damage, contact us as soon as possible and preferably within 48 hours, with photographs of the parcel, label and affected goods.

Items normally not eligible for change-of-mind return

• Custom-cut wire, specially ordered goods and configured-to-request items
• Goods that have been installed, energised, used, altered or damaged after delivery
• Goods missing parts, serial labels, packaging or included accessories
• Clearance or final-sale goods where the restriction was clearly disclosed before purchase

These exclusions do not apply where a remedy is required by law for faulty, unsafe, misdescribed or incorrectly supplied goods.

Return process

1. Submit the request before the return window expires and state the reason.
2. Wait for return instructions and approval before sending the parcel.
3. Pack the goods securely and use the instructed return method.
4. PE Mall will inspect the returned goods and notify you of the outcome.

Return shipping for change-of-mind returns is normally paid by the customer. Where PE Mall supplied faulty, damaged, misdescribed or incorrect goods, reasonable return arrangements will be provided in accordance with applicable law.

Refunds

Approved refunds are issued to the original payment method unless another method is agreed or required. Original delivery charges and return costs may be excluded for change-of-mind returns. A reasonable deduction may apply for missing parts, damage or reduced value caused by handling beyond what is necessary to inspect the goods, where permitted by law.

PE Mall initiates an approved refund after inspection. Bank and payment-gateway processing times are outside our direct control. We will provide confirmation when the refund has been initiated.

Exchanges and warranty

Where appropriate, PE Mall may offer repair, replacement or exchange instead of a refund, subject to your rights under Malaysian law. Manufacturer or PE Mall warranty claims are separate from change-of-mind returns.